Shipping policy
Shipping Policy
Thank you for shopping with POOJI! Every item is personalized and made specially for you and your pet. Please review our shipping information below.
Order Process
Before placing an order, customers are encouraged to contact our customer service team via Instagram for customization details and design confirmation.
To begin customization, please provide:
Order number
Pet photo(s)
Pet name (if applicable)
Any customization requests
Production Time
All POOJI products are custom-made.
Estimated production time:
7–20 business days after design confirmation
Production time may vary depending on:
Product type
Order volume
Holiday periods
Complexity of customization
Shipping Time
Estimated shipping times:
United States: 5–12 business days
Canada: 7–15 business days
International: 7–20 business days
Shipping estimates are not guaranteed and may vary depending on destination and carrier conditions.
Tracking Information
Once your order has been shipped, tracking information will be sent via email or the contact method provided.
Please allow 1–3 business days for tracking information to update after shipment.
Shipping Delays
POOJI is not responsible for delays caused by:
Customs inspections
Weather conditions
Carrier delays
Public holidays
Incorrect shipping information provided by customers
Incorrect Shipping Information
Customers are responsible for ensuring that shipping details are accurate.
If incorrect shipping information is submitted and the order has already entered production or shipment stages, POOJI may not be able to modify the order.
Additional shipping fees may apply if reshipment is required.
Lost or Missing Packages
If tracking shows "Delivered" but the package cannot be located:
Please first check:
Around your property
With neighbors
With your local carrier
If you still cannot locate your package, please contact us and we will assist with the investigation process.
Contact Us
Instagram: @pooji.petcustom
Email: poori.petcustom@gmail.com